Refund policy

Return & Refund Policy

Last Updated: July 7, 2026

At The Woody Craft, customer satisfaction is our priority. We take great care in crafting and packaging every order. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be made within [X DAYS] of receiving your order.

  • The product must be unused, undamaged, and in its original condition.

  • The item must be returned with its original packaging, accessories, labels, and any included documentation.

  • Proof of purchase or order confirmation must be provided.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Customized or personalized products

  • Made-to-order items

  • Gift cards or promotional items (if applicable)

  • Products marked as "Final Sale" or "Non-Returnable"

If you are unsure whether your purchase qualifies for a return, please contact us before initiating a return request.

3. How to Request a Return

To start a return, please contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

Please include:

  • Your order number

  • Your full name

  • A brief description of the issue

  • Clear photographs of the product (especially for damaged or defective items)

Our customer support team will review your request and provide return instructions if your request is approved.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please notify us within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging (if applicable)

  • A description of the problem

Once verified, we will, at our discretion:

  • Send a replacement,

  • Offer an exchange, or

  • Issue a full or partial refund, depending on the circumstances.

5. Exchanges

If you would like to exchange a product for a different size, color, or another eligible item, please contact us at [EMAIL ADDRESS].

Exchanges are subject to:

  • Product availability

  • Return eligibility

  • Approval by our customer support team

If the requested replacement is unavailable, we may offer an alternative product or process a refund where applicable.

6. Return Shipping Costs

Return shipping responsibility is as follows:

  • If the return is due to a damaged, defective, incorrect, or wrongly shipped product, we will bear the return shipping cost or arrange a return pickup where available.

  • If the return is for any other eligible reason (such as a change of mind, where permitted), the customer is responsible for the return shipping charges, unless otherwise stated.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Refunds are generally completed within [REFUND PROCESSING TIME] after approval.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges, handling fees, or Cash on Delivery charges (if applicable) may be non-refundable unless the return is due to our error.

8. Order Cancellation

Orders may be cancelled before they are shipped by contacting us as soon as possible at [EMAIL ADDRESS].

Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

9. Refund Exceptions

We reserve the right to refuse refunds if:

  • The returned product is damaged due to misuse, negligence, or improper handling after delivery.

  • The product is returned incomplete or missing parts.

  • The return request is made after the applicable return period.

  • The product falls under the non-returnable categories listed above.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, we're happy to help.

The Woody Craft

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Hours: [BUSINESS HOURS]